Peace of Mind with Returns
At C Stick, we want you to enjoy your retro games worry-free! That’s why we offer a 28-day return window and a comprehensive 90-day warranty on all games.
Returns:
- Eligible Returns: You can return any game within 28 days of purchase, provided it’s in its original condition. This includes the game itself, manuals, boxes, and any included accessories. Games with damage, missing parts, or signs of tampering are not eligible for return.
- Initiating a Return: To start a return, simply contact us at info@cstick.co.uk with your order number and reason for return. We’ll provide on sending the game back.
- Return Shipping: Customers are responsible for covering the return shipping costs. We recommend using a tracked service with insurance for your protection.
- Refunds: Upon receiving and verifying the returned game, we’ll issue a full refund for the purchase price, minus the original shipping cost. Refunds will be processed within 5 business days of receiving the item.
Warranty:
In addition to returns, all our games come with a 90-day warranty. If your game becomes defective within 90 days of purchase, we’ll happily repair or replace it (at our discretion) free of charge. Just contact us at info@cstick.co.uk to initiate a warranty claim.
Age Related Sales:
It’s against the law to try to buy age-restricted products if you’re underage. By placing an order, you confirm you’re old enough to receive and view the product’s age rating. If you’re ordering for someone else, you confirm they’re also old enough for the product’s age rating. C Stick Arcade reserves the right to refuse selling age-restricted products to anyone suspected of being underage.